Shipping Policy

Processing Time

All orders are processed within 3-5 business days. Custom or commissioned pieces may require additional processing time, which will be communicated at the time of purchase.


Shipping Rate & Delivery

  • Shipping costs are calculated at checkout based on the destination and weight of your order.

  • Domestic orders within Australia typically arrive within 5-7 business days after dispatch.

  • International orders may take 10-20 business days, depending on the destination.


Custom Orders

For oversized prints (A1 or custom dimensions), additional shipping charges may apply. Details will be provided when placing your order.


Tracking Information

A tracking number will be provided once your order has been shipped.

Shipping Issues

Ecclectic Conceptions is not responsible for delays caused by the postal service or customs. If your package is lost or damaged during shipping, please contact us to assist with resolving the issue.

Returns & Refunds

Returns Eligibility

Due to the nature of artwork, all sales are final, and returns are not accepted unless the item is damaged or defective. Commissioned or custom pieces are non-refundable.

Damaged or Defective Items

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number, a description of the issue, and photos of the damaged item and packaging.

We will work with you to provide a replacement, repair, or refund if applicable.

Refunds

Approved refunds will be processed to the original payment method within 5-7 business days after confirmation.

Cancellations

Orders may be canceled within 24 hours of purchase by contacting us.

Custom or commissioned orders cannot be canceled once work has begun.